Privacy policy
neoSKiN (“we”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect. Contact details you provide (name, phone, email), appointment and booking information, and — where you attend the clinic — health information relevant to safe treatment, collected with your consent.
How we use it. To provide and manage appointments and treatments, communicate with you about your care, process purchases, and — only with your consent — send occasional updates. We do not sell personal information.
Health information. Clinical records are handled as health information under Australian law, stored securely, and accessed only by clinicians and staff involved in your care.
Website enquiries and newsletter requests. We collect the details you enter to respond to enquiries or, with your consent, send news and offers. Form details are sent to the clinic using an email delivery provider, and a security service checks submissions for spam. You can ask the clinic to stop marketing emails at any time.
AI concierge. If you use the website concierge, your question and the recent chat context are sent to our AI service provider to generate a response. Do not include health information or other sensitive personal information. Chat responses provide general website information only and are not clinical advice.
Third parties. Bookings are processed through our booking provider; online purchases through our ecommerce provider. These providers store data under their own privacy policies. We share information only as needed to deliver the service or where required by law.
Access and correction. You may request access to, or correction of, your personal information by contacting us at southmelbourne
Complaints. If you have a privacy concern, contact us first. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).
Last updated: September 2026. This page is a working draft prepared for review and should be confirmed by the clinic’s legal adviser before launch.